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Terms and Conditions

Please read our Terms and Conditions carefully before your book. If you have any questions about these then you can use our contact form

  1. GP Toolbox (the training provider) commits to deliver a day of online training using simulated cases underpinned by relevant theory to applicants who have paid the relevant fee (attendees).

  2. It is the attendees responsibility to ensure they have online access sufficient to be able to access the training via Zoom. GP Toolbox takes no responsibility if an attendee is unable to access the training due to their own difficulty getting online.

  3. GP Toolbox will send out the Zoom link in advance of the course date, and will be available for contact on the day if there are any technical problems. 

  4. It is the responsibility of GP Toolbox to ensure the trainers and simulators have effective online access to deliver the training in an effective manner.

  5. In the event that an attendee is unable to attend the course, refunds will only be available with sufficient notice.

  6. Refunds due to cancellation will be subject to a service fee of £12.38 since this fee is paid when the course is booked and is non-returnable.

  7. A full refund will be given if more than one month's notice is given of the request to pull out of the course

  8. A half refund will be given if more than one week's notice is given of the request to pull out of the course. 

  9. No refund will be given with a week's notice or less UNLESS the place is filled by another attendee. If the place is filled by someone else then a full refund will always be given. 

  10. If the training has to be cancelled by GP Toolbox for whatever reason then attendees will be offered a place on another course (if available) or a full refund without deduction of the service fee. 

  11. In the unlikely event that one of the GP Toolbox trainers is unable to be available on the day of the course, GP Toolbox may substitute the trainer with another GP Educator, who will always be a qualified GP trainer. GP Toolbox will not be required to give notice of such a substitution. 

  12. If one of the trainers is unable to attend the course and no replacement trainer is available then the training will go ahead, but since the intended group size will be 6 and not 3, half refunds will be given to all attendees as compensation. 

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